Frequently Asked Questions

How do I track my order?

Once your order is beautifully packed and logged with our courier partners, an automated email will be sent to you. This email will contain your unique tracking number and a direct link, allowing you to follow your package's journey straight to you.

How do I pay for my order?

We offer secure checkout through PayFast, Yoco, and EFT. If you choose credit card, debit card, or PayJustNow, your transaction is processed instantly. For EFT payments, bank details will be emailed to you immediately after checkout. All orders must be paid in full before processing.

How much does delivery cost and how long does it take?

We deliver straight to your door across South Africa. Standard courier delivery is a flat rate of R119. Orders are typically processed the next working day, and standard delivery takes 3–5 working days. You will receive a tracking number via email as soon as your parcel is dispatched.

What should I do if my order is damaged or incorrect?

Your satisfaction is our priority. If your item arrives damaged, defective, or incorrect, please contact our support team immediately with a photo of the issue. We will happily arrange to collect the item and send a replacement right away at no extra cost to you.

Are your products locally made?

Yes! All of our core brands—including our, décor, diaries, journals, notebooks, and planners—are proudly designed and manufactured locally in South Africa. Some of our specialty crafting accessories and washi tapes are curated from high-quality international sources to bring you the best variety.